Ren

TERMS OF SERVICE

Last Updated: September 7, 2026

  1. Introduction and Acceptance

    Welcome to Ren ("we," "us," or "our"). By creating an account, paying for a subscription, or uploading content to our Service, you ("the User") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service.

  2. The Service

    Ren provides a software-as-a-service (SaaS) platform that allows Users to upload event photography and uses visual matching technology—facial recognition and/or object matching, as configured per album—to allow gallery visitors ("Attendees") to retrieve photos of people, pets (such as dogs and cats), or other visual subjects (such as wildlife and natural subjects including birds, plants, fungus, insects, fish, and other animals).

  3. User Responsibilities and Warranties

    You acknowledge that regarding the photos you upload, you are the Data Controller and Ren is the Data Processor.

    3.1 Requirement to Notify and Obtain Consent

    You represent and warrant that you have full legal authority to upload the content to our Service. You bear the sole responsibility for notifying all individuals depicted in your photos ("Attendees") that:

    • Their photograph is being taken.
    • The photograph will be uploaded to a third-party cloud platform.
    • Machine learning may be used to analyze the photos for visual matching and photo retrieval, based on the object types configured for the album.
    • Where the album is configured for people/faces, biometric technology (facial recognition) will be used to analyze their facial features for the purpose of photo retrieval.
    • Where the album is configured for pets or other visual subjects, visual feature analysis (object matching) will be used to analyze depicted subjects for the purpose of photo retrieval.

    Where required by privacy laws applicable in the jurisdiction where the Event takes place (or the jurisdiction of the Attendees' residence), you warrant that you have obtained explicit consent from the Attendees (or their legal guardians) to process their biometric data when facial recognition is used.

    3.2 Compliance Verification and Audit

    You acknowledge that Ren logs IP addresses and access timestamps of the User for the purpose of verifying compliance with these Terms, preventing abuse, and auditing the geographic origin of uploads to ensure jurisdictional compliance.

    3.3 Indemnification regarding Consent

    You agree to indemnify, defend, and hold harmless Ren, its officers, directors, and employees from and against any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in any way connected with your failure to provide adequate notice or obtain necessary consents from the Attendees in your photos.

  4. IntelProperty

    Your Content: You retain full ownership of the photos you upload. You grant us a limited, non-exclusive license to host, display, and process these photos solely for the purpose of providing the Service to you and your Attendees.

    Our Technology: We retain all rights, title, and interest in the Ren platform, including our visual matching and recognition technology (for faces and other supported object types), code, and interface.

  5. Prohibited Use

    You may not use the Service to:

    • Identify individuals for the purpose of surveillance, stalking, harassment, or investigation.
    • Process photos of minors without the explicit written consent of their parents or guardians.
    • Upload content that is illegal, pornographic, or violates the rights of any third party.
  6. Limitation of Liability

    To the maximum extent permitted by law, Ren shall not be liable for any indirect, incidental, special, or consequential damages. In no event shall our total liability exceed the amount you paid to us for the Service in the twelve (12) months preceding the claim.

  7. Governing Law and Dispute Resolution

    These Terms shall be governed by the laws of the Province of British Columbia and the applicable federal laws of Canada. Any disputes arising under these Terms shall be resolved exclusively in the courts of British Columbia.

  8. Business Address

    Ren ("we," "us," or "our") operates the ren.pics service from 906 - 8699 Hazelbridge Way, Richmond, BC, Canada.

PRIVACY POLICY

Last Updated: September 7, 2026

  1. Introduction

    Ren respects your privacy. This policy explains how we handle personal data for two distinct groups: Users (Account holders/Photographers who pay for our service) and Attendees (Individuals searching for photos of themselves, or of pets or other subjects configured for the gallery).

  2. Data We Collect

    A. From Users (Account Holders)

    • Account Data: Name, email address, business name.
    • Google Sign-In Data: When you sign in with Google, Supabase processes standard identity information Google provides for authentication: your Google account identifier, email address, name, and profile image when available. We access this data only to authenticate you and to create, link, and manage your Ren account. We do not access Google services or additional Google API data. Google identity data is shared only with Supabase to operate authentication; we do not sell it, use it for advertising, or share it with unrelated third parties.
    • LINE Login Data: When you sign in with LINE, we collect the email address associated with your LINE account (with your consent) and your LINE user ID to create and manage your account.
    • Billing Data: Payment information (processed by our payment provider; we do not store full credit card numbers).
    • Uploaded Content: Event photographs uploaded to our system.
    • Technical Data: We collect your IP address and device information when you log in or upload files.

    B. From Attendees (End Users)

    • Reference Image: To find matching photos, Attendees may be asked to upload a reference image—a selfie when searching for people/faces, or a photo of the subject when searching for pets or other visual subjects configured for the album.
    • Biometric Data (Face Embeddings): When the album is configured for people/faces, we analyze the Reference Image and the Event Photos to create a numerical representation of facial features ("Face Embedding").
    • Object Embeddings: When the album is configured for pets or other visual subjects, we analyze the Reference Image and the Event Photos to create numerical visual representations of detected subjects ("Object Embeddings"). Object Embeddings are used for visual matching and are not human biometric identifiers.
    • Technical Data: We collect the IP address and timestamp of the Attendee when they perform a search or access a gallery.
    • LINE User ID: When Attendees subscribe to album notifications via LINE, we store their LINE user ID (in encrypted form) to deliver notifications and manage subscriptions.
  3. How We Use Your Data

    We process data for the following purposes:

    • Service Delivery: To match Reference Images with Event Photos for the object type(s) configured for the album (people/faces, pets, or other visual subjects).
    • Compliance Verification: We use IP addresses to verify the geographic location of Users and Attendees to ensure compliance with local jurisdictional laws and to maintain an audit trail of consent and access.
    • Security: To detect and prevent fraudulent activity, unauthorized access, or abuse of our platform (e.g., rate-limiting searches).
  4. Retention of Data
    • Reference Image: Deleted immediately after the search is performed.
    • Event Photos: Maybe stored up to thirty (30) days after the event gallery's active period (as determined by the User) or after the gallery is deleted, whichever comes first.
    • Face Embeddings and Object Embeddings: Maybe stored up to thirty (30) days after the event gallery's active period (as determined by the User) or after the gallery is deleted, whichever comes first.
    • IP Logs: Retained for thirty (30) days for security auditing purposes, after which they are deleted or anonymized.
    • Notification subscriber data (email address, LINE user ID, WhatsApp number): Sign-up data used to notify attendees when an album is ready is deleted 5 days after the album has been notified.
    • Event and album data: Event and associated data (albums, photos, logos, watermarks) are deleted 5 days after the event has expired (i.e. 5 days after the event's access period ends).
  5. Role of the User (Data Controller)

    Please be aware that the User (the photographer or event organizer) acting as the Data Controller is responsible for the collection of photos at the event.

    If you (an Attendee) believe your photo was taken or uploaded without your permission, please contact the User (Event Organizer) directly.

    Ren processes these photos solely on the instructions of the User.

  6. Data Storage and Sub-Processors

    We use trusted third-party providers to store and process data. By using our service, you acknowledge your data may be processed on infrastructure including:

    • Google Cloud Platform (GCP)
    • Supabase
    • Cloudflare
  7. International Data Transfers

    Our servers are located in South East Asia. If you are accessing the service from outside this region, please note that your data will be transferred to and processed in a jurisdiction that may have different data protection laws than your country of residence.

  8. Your Rights

    Depending on the privacy laws applicable in your jurisdiction, you may have the right to:

    • Access the personal data we hold about you.
    • Request deletion of your data ("Right to be Forgotten").
    • Withdraw consent for biometric (facial recognition) processing.

    To exercise these rights regarding your account, contact us at contact@ren.pics. To exercise these rights regarding photos of you, please contact the User who organized the event, as they control the content.

  9. Contact Us

    If you have questions about this Privacy Policy, please contact us at: Ren (contact@ren.pics)

REFUND POLICY

We do not offer refunds for any purchases or subscriptions.